Customer Operations / Unified Inbox
Customer conversations with shared context
Mojeep’s inbox brings configured-channel conversations together with ownership, status, and customer history so employees and permitted agents share context.
Demo conversation
Employee follow-up
Purpose in your workflow
What is Unified Inbox?
The inbox manages conversations. WhatsApp and other channels connect to it when configured.
Capabilities for everyday work
Connected channels
work with enabled channel messages in one workspace.
Ownership and assignment
route a conversation to the appropriate employee or configured team.
Status and history
review conversation progress and earlier messages before replying.
Agent and team collaboration
use AI assistance with team follow-up when needed.
How it works
- 1Channel message
- 2Unified inbox
- 3Agent or employee
- 4Customer history
Illustrative business workflow
From inquiry to clear follow-up
A fictional customer sends a question through configured WhatsApp. The agent uses available knowledge; when a human decision is needed, an employee takes over with earlier context. Assignment and status keep responsibility visible.
How AI assists
The inbox connects customer conversations to agents, knowledge, and permitted tools. Channel availability depends on the organization’s actual configuration.
Explore Mojeep agentsConnected work, clearer follow-up
Clear records, steps, and ownership help teams avoid repeatedly gathering information and hand work over with context. Use the capabilities and workflow above to identify what fits your organization.
Permissions and reviewable controls
Access follows organization scope, user roles, and permissions. Agent actions depend on tool enablement and approval policy; supported execution and audit records help teams review changes. Verify access before expanding use.
Related products
Customers
Mojeep brings customer details, conversation history, activities, opportunities, and related tickets into one record so sales and support can work from the same context.
Tickets & Support
Mojeep connects a support ticket with customer context, priority, owner, SLA targets, and escalation, while giving the team related knowledge and interaction history.
Knowledge Base
Mojeep organizes business policies, documents, and FAQs as searchable knowledge sources for employees and agents within configured scope and permissions.
Automation
Mojeep automation connects configured triggers and conditions to CRM, support, notification, and integration actions, subject to permissions and approvals.
Frequently asked questions
Can conversations be assigned to employees?
Yes. The inbox supports assignment according to available team configuration and permissions.
Are all channels automatically available?
Each connection requires eligible account configuration and the necessary provider permissions.
See how Mojeep fits your team
Discuss the workflows, data, and permissions you need, and review the product experience with the Mojeep team.
Book a demo