Platform & Solutions
Mojeep Help Center
Practical answers about workspace setup, knowledge, channels, and getting support.
How do I set up a workspace?
Start by choosing team members and roles, then connect eligible channels and add the knowledge you want to use. See the getting started and documentation guide.
Why did an agent not answer a question?
Check that the knowledge source is published and available, the agent instructions are clear, and the required tool and permission are enabled. If reliable evidence is missing, the agent should ask for clarification or hand off to your team. See the knowledge base guide.
What should I check if WhatsApp is unavailable?
Check account eligibility, connection setup, provider requirements, and your plan. A channel information page does not mean the connection is automatically enabled. See the WhatsApp channel guide.
How can I contact the Mojeep team?
Send your question through the contact page with the step you were taking and any visible error message. Do not send passwords or verification codes.
For detailed setup instructions, visit the documentation page.