Platform & Solutions
Omnichannel Inbox | Mojeep
A unified customer inbox that brings WhatsApp, Instagram, email, web chat, and other conversations into one operational view.
Inbox
Mojeep’s inbox brings conversations from connected channels together with assignment status and available customer history for permission-scoped team follow-up.
Who it is for
- Support and sales teams
- Businesses with multiple communication channels
- Organizations trying to centralize customer interactions
- Teams working across WhatsApp, email, and chat
Connected-channel conversations
Conversations from configured channels appear in one workspace; availability depends on the actual connection.
Assignment and follow-up
Teams assign conversations under their routing rules and member permissions, then track status.
Agent assistance
Assistance uses knowledge and context available to the tool, with replies and actions kept within controls.
Business problems it solves
- Conversations split across channels
- Messages repeated across team members
- Slow access to customer history
- Difficult routing between teams
How it works
Common use cases
Frequently asked questions
Can I manage multiple channels in one inbox?
Yes. The unified inbox is designed to bring multiple channels together in a single operational workspace.
Can conversations be assigned to human team members?
Yes. Conversations can be assigned to the right team member and tracked with the full customer context.
Does AI help inside the inbox?
Yes. AI can help draft responses, support triage, and keep context available while the team retains final control.
Can it connect to CRM?
Yes. When CRM is connected, the inbox can access customer records, deals, and relevant operational history.