Platform & Solutions
WhatsApp AI Agent for Business | Mojeep
Deploy a WhatsApp AI agent that answers customer questions, handles sales requests, and escalates to employees when the conversation needs a human.
When a WhatsApp Business account is configured, Mojeep’s agent can use permitted customer context and business knowledge to assist sales or support under team oversight.
Who it is for
- Retail brands
- Sales and support teams
- Businesses that rely on WhatsApp as a core channel
- Organizations that need fast Arabic or English customer communication
Reply assistance
The agent can use configured knowledge to assist with replies, subject to Meta messaging rules and channel setup.
Permitted customer context
Personalized follow-up depends on connected records and tool permissions; identity is not inferred without verification.
Workflow connection
Enabled tools can connect a conversation to a CRM record or ticket and route it to an employee under configured rules.
Business problems it solves
- Inbox overload from repeated WhatsApp messages
- Context lost between team members
- Slow follow-up on active leads
- Fragmented customer conversations across teams
How it works
Common use cases
Frequently asked questions
Can a conversation be linked to a customer record?
It depends on connected records and tools and identity verification under organization policy; access remains permission-scoped.
Can a conversation be handed to an employee?
Configured workflows can route conversations; the recipient and visible context depend on team setup and permissions.
Can it answer using business policies and product information?
Yes. It can ground replies in published business knowledge, product information, and internal policies that have been approved.
Is this just a generic chatbot?
No. It is grounded in the customer context, business knowledge, and operational permissions rather than a generic bot response.